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Terms and Conditions

RESERVATIONS

For all reservations made online, a confirmation e-mail will be sent to the provided email address. Please review booking details and cancellation terms & conditions. A printed copy of your confirmation should be provided upon check in.

Please be advised that out of 3 elevators, one of the elevators in Block A at The Apartments, Dubai World Trade Centre will be undergoing renovations from 08 May until 10 June 2023. During this period, the lift will be out of service and unavailable for use, however, you can use the other 2 elevators. We apologise for any inconvenience this may cause. Thank you for your patience and understanding.

 

RATES

All rates are quoted are in UAE Dirhams (AED) per apartment per night, unless stated otherwise. All prices include 7% Municipality Fee, 10% Service Charge, 5% VAT and Tourism Dirham Fees. Rates are subject to change without prior notice. However, your price is confirmed once you are provided with a confirmation number.

 

EXTRA BED AND CHILD POLICY

  • Extra Person rate is AED 150 per night inclusive of municipality fee and service charge (including Breakfast) and AED 105 per night without breakfast.
  • One child under 12 years stays stays free of charge when using existing bedding.
  • Guest above 12 years of age is considered as an adult.
  • Maximum number of children sharing parent's room is two (02) children per room.
  • Maximum capacity of extra beds or baby cots in an apartment is one (01), not applicable for Superior Room type.
  • Breakfast will be charged at AED 55/-net per adult per day.
  • Breakfast for children aged 6-11 will cost AED 27.50 per night, per child. Children above 12 years of age will be charged adult rates.

 

GUARANTEE / PRE-PAYMENT

Credit Card details are required to confirm and guarantee the reservation. For Pre-Pay reservations your credit card will be charged for the full stay, at the time of making the reservation.

 

CANCELLATION

Cancellations should be made online via the Cancellation option available on our web booking system. A Reservation Cancellation will be sent to the email address provided at the time of making the reservation. All cancellations are in accordance with the reservation’s terms and conditions.

Standard Cancellation Policy – a cancellation can be made within 48 hours from the date of arrival. In case of cancellation later than 48 hrs before the date of arrival and/or in case of a No-show, one night charge will be applicable.

Pre-Paid Non-Refundable Rates – in case of any change and/or cancellation, a full stay charge will be applicable.

 

ACCEPTED CREDIT CARD

For reservation guarantee and for payment at the Hotel Apartments Reception all major credit cards are accepted: VISA, MasterCard, American Express, Diners Club, JCB. For online payment only VISA and MasterCard are accepted.

 

CHECK-IN / CHECK-OUT TIME

Check-in time is 14:00 hrs. Check-out in 12:00 hrs. In case of an early arrival, reservation must be made from the previous night. Early check-in from 9am onwards is subject to availability. Late check-out until 3pm can be extended without any charge subject to availability. For late check-out between 3pm –8pm, a 50% charge of room rate will be applied. For late check-out after 8pm, one night room charge will be applied. Late-check-out requests should be advised in advance.

 

IDENTIFICATION

A valid identification is required upon check-in such as Passport or UAE Emirates ID.

 

EVENTS AND GATHERINGS

Parties, events and gatherings are not allowed within the rooms.

Visitors who have not been registered are not allowed room entry. All visitors should be registered in the reception with valid identification such as Passport or UAE Emirates ID.